ClapHere system
An all-in-one restaurant management system that simplifies workflows, enhances customer engagement, and supports scalable growth with tools like POS, CRM, Integrated AI, website building and many more.
Deliverable:
Mobile App, Website
Service:
UXUI, Research, Design system
Tool:
Figma
When:
Created through 2023 - 2024
objectives
To design a user-centered platform that simplifies restaurant management, improves operational efficiency, and enhances online presence. The project focused on building scalable workflows and adaptable systems to support various business models, from small cafes to large multi-brand franchises.
CONTRIBUTIONS
[Two Designers]
Designed features workflows
High-fidelity wireframes
Built a scalable design library
Collaborated with developers for implementation
QA Test
WORK PROCESS
My design process at ClapHere was highly adaptable and fluid, allowing me to respond effectively to changing priorities and timelines. I often times worked on ad hoc tasks, such as redesigning UI of specific features or refining parts of workflows, addressing immediate needs to achieving the goal.
In many cases, I received brief ideas or rough concepts, which I developed further through research and user journey analysis to deliver complete designs. At times, the requirements were specific to workflows or programming integrations, while in other instances, they were more open-ended, leaving room for exploration and creative input.
Due to tight deadlines and the need for clear communication, my process often shifted directly from wireframes to high-fidelity UI designs. This approach enabled me to present visually polished concepts early on, making it easier to review and approve designs quickly.
Core Features
POS (Point of sales)
Order Management: Organize orders for dine-in, takeout, and delivery with a single system
Flexible Payment Options: Accept multiple payment types to meet customer preferences
Real-Time Inventory Sync: Automatically adjust inventory with each sale for accurate stock control
Social Center
Coordinate Social Media posts updates, respond to messages and keep up with customer feedback across all major social platforms, ensuring you never miss an interaction
Website Builder
Build Your Online Presence. Create and customize fully-branded website that fit your restaurant’s identity.
Easy Design Tools: Choose from templates and customize with your brand’s look
Mobile Optimization: Ensure a smooth experience on any device.
Fast Updates: Make changes in real-time, from menu updates to hours of operation.
CRM & Royalty Program
Boost sales with detailed customer insights and loyalty rewards. Track customer preferences, gather insights, and offer personalized rewards to create loyal, returning customers and drive more sales
Clark, The Smart Assistant
AI Tools for Everyone. From creating daily task lists to generating delicious dish images, crafting product descriptions, and even producing marketing content posts for social media, AI tools are revolutionizing the way we work.
KEY TAKEAWAYS
1.5 Year as the senior designer at ClapHere
Lessons Learned;
Designer Perspective:
This experience strengthened my ability to wear multiple hats, adapt to diverse tasks, and balance structure with flexibility to deliver practical and visually engaging solutions under time constraints. It also honed my skills in prioritising effectively and executing with focus, ensuring the team remained aligned with project goals and delivered needed outcomes.
Business Perspective:
A key takeaway from this experience was recognising the importance of defining clear goals, paths, and positioning. While adaptability and flexibility are vital, building a solid foundation and staying committed to the chosen direction are equally critical to achieving success in business and product development. It underscored the value of establishing a clear strategy, executing with precision, and continuously refining processes; balancing adaptability with focus to drive progress and deliver results.
Check out the ClapHere landing page revamp